Terms of Sale

Last updated: 6 August 2026

These Terms of Sale explain the terms on which E-Tech Motors Limited, trading as ETECH TOOLS (“we”, “us” or “our”), supplies goods, digital content, software, licences, subscriptions, activation services and related services through www.etechtools.co.uk (“our Site”).

Please read these Terms carefully before placing an order. By submitting an order, you agree that these Terms will form part of the contract between you and us. Nothing in these Terms excludes, restricts or replaces any right or remedy that cannot lawfully be excluded or restricted.

The following documents also apply where relevant:

• our Terms of Use;
• our Privacy Policy; and
• our Product Warranty, where applicable.

1. Definitions and interpretation

In these Terms:

• Activation means registration, binding, unlocking, commissioning, authorisation, enrolment, licence allocation, manufacturer registration, account association, serial-number registration, software enablement, update entitlement, download enablement or any similar process that starts, assigns or makes available Digital Content or a Digital Licence.
• Activation Consent means your express request for immediate supply or Activation during an applicable cancellation period, together with your acknowledgement that the relevant change-of-mind cancellation right will be lost once supply begins, to the extent permitted by law.
• Business Customer means a person acting wholly or mainly for purposes relating to their trade, business, craft or profession.
• Consumer means an individual acting wholly or mainly for purposes outside their trade, business, craft or profession.
• Contract means the legally binding contract between you and us.
• Digital Content means data supplied in digital form, including software, firmware, downloads, databases, updates, vehicle-coverage files, calibration files, online functions and remotely supplied functionality.
• Digital Licence means a licence, subscription entitlement, activation code, token, account entitlement, manufacturer entitlement, update entitlement or other right to access or use Digital Content.
• Goods means physical products supplied by us, including diagnostic devices, programmers, interfaces, cables, adapters, accessories and physical media.
• Order means your order submitted through our Site.
• Order Confirmation means our written acceptance of your Order.
• Order Number means the reference allocated to your Order.
• Services means Activation, remote assistance, configuration or other services expressly purchased from us. Complimentary pre-sale guidance and reasonable basic product support are not separate paid Services unless we expressly agree otherwise.
• Subscription means an agreement under which Digital Content or Services are supplied for a recurring, fixed or renewable period.
• Third-Party Platform means a manufacturer, software provider, payment provider, marketplace, telecommunications provider or other third party involved in supplying, activating or supporting a product, licence or Digital Content.

References to legislation include that legislation as amended, extended or re-enacted. Headings are for convenience only and do not affect interpretation.

2. Information about us

Our Site is operated by E-Tech Motors Limited, trading as ETECH TOOLS.

Company number: 07854885

Registered office: 55C Union Road, Croydon, CR0 2XW, United Kingdom

Email: info@etechtools.com

Telephone: 020 8944 6994

3. How to contact us

For the quickest assistance, our preferred first contact method is WhatsApp.

You may also contact us by email at info@etechtools.com, by telephone on 020 8944 6994, or through our Contact Us page.

When contacting us about an Order, please provide your Order Number, full name, delivery address, product serial number where applicable, exact vehicle details where relevant, and a clear description of the issue.

4. Consumers and Business Customers

Unless a clause states otherwise, these Terms apply to both Consumers and Business Customers. Consumer-only rights apply only where you meet the legal definition of a Consumer. A purchase does not become a Consumer purchase merely because an individual placed the Order if the purchase was made wholly or mainly for business purposes.

We may reasonably ask for information relevant to whether you bought as a Consumer or Business Customer, but your legal status is determined by the actual purpose of the purchase and applicable law.

Parts of these Terms marked as applying to Business Customers do not reduce any mandatory Consumer right.

5. Terms applicable to your Order

The version of these Terms displayed when you place your Order will normally apply to that Contract.

Product-specific conditions, compatibility limitations, licence terms, subscription terms and information clearly presented before you place your Order also form part of the Contract.

We may update these Terms for future Orders to reflect changes in law, guidance, our business, technology, products or processes. We will not retrospectively reduce your contractual rights unless required by law or agreed with you.

6. Product descriptions, images and changes

We take reasonable care to ensure that product descriptions, specifications, prices and images are accurate. Images may show optional accessories, illustrative screens or packaging that can vary without materially changing the product.

Minor differences in colour, packaging, labelling, screen layout, manufacturer branding or documentation do not make a product defective where its identity, main characteristics and advertised functions remain materially as described.

Manufacturers may make minor technical, security, legal or software changes. We may supply a later revision where it is materially equivalent or better and does not remove a main characteristic that formed part of the Contract.

If a proposed material change would alter an important characteristic before supply, we will tell you and give you a reasonable opportunity to cancel the affected item for a refund.

7. Diagnostic tools, vehicle coverage and compatibility

Diagnostic coverage may depend on the exact vehicle manufacturer, model, model year, production date, engine, transmission, fuel type, market, VIN, ECU, control module, protocol, software version, licence level, subscription status, manufacturer server, vehicle configuration, previous repairs and modifications.

A statement that a make, model, year or system is supported does not necessarily mean that every function is available on every variant, control unit or market specification.

Before ordering, you are responsible for reading the product information and providing complete and accurate details where compatibility is important. This may include the VIN, exact model year, engine, control module, part number, required function, region and current software version.

General advice, a manufacturer coverage list or a broad product recommendation is not a guarantee that every requested function will operate on every vehicle. Where a particular function is essential, you should obtain a specific written confirmation from us based on the exact details supplied before placing the Order.

A product is not necessarily faulty merely because it does not communicate with one vehicle, ECU, module or function, or because a function was not advertised, requires an additional licence, requires manufacturer approval, is unavailable in a region, or is prevented by the vehicle, network, server or third-party system.

Where you made a particular purpose known to us before purchase and reasonably relied on our acceptance of that purpose, your statutory rights remain unaffected.

8. Your responsibilities

You must:

• provide accurate Order, delivery, vehicle and compatibility information;
• read and follow manufacturer instructions, safety notices and technical procedures;
• use suitable power supplies, stable voltage, approved cables and safe workshop procedures;
• use only authorised software, firmware, files and updates;
• keep licence details, activation codes, credentials and serial numbers secure;
• make appropriate backups before coding, programming, updating or resetting equipment;
• ensure that you are authorised to access, diagnose, code, program or modify the relevant vehicle or system; and
• stop using a product and contact us if continued use could cause damage or create a safety risk.

We are not responsible for a problem caused by inaccurate information, misuse, unauthorised modification, unsuitable power, interrupted programming, damaged vehicle wiring, unsupported software, malware, poor internet access, a third-party platform, failure to follow instructions or use outside the stated specification, except to the extent that the problem was caused by our breach, negligence or another liability that cannot lawfully be excluded.

9. Orders and formation of the Contract

Our Site guides you through the ordering process and provides an opportunity to review and correct your Order before submission.

Product listings are invitations to treat and are not binding offers. Your Order is an offer to purchase. A Contract is formed only when we send an Order Confirmation.

We may refuse or cancel an Order before dispatch, supply or Activation where, for example:

• the item is unavailable;
• payment cannot be authorised;
• there is an obvious pricing or description error;
• we cannot lawfully supply the item;
• export, sanctions, regional or manufacturer restrictions apply;
• fraud screening raises reasonable concerns;
• required identity, vehicle, compatibility or licence information has not been provided; or
• the manufacturer or supplier has withdrawn or materially changed the item.

If we cancel after taking payment, we will refund sums paid for items not supplied.

10. Prices, taxes and payment

At the date of these Terms, E-Tech Motors Limited is not registered for VAT and we do not charge VAT. Prices displayed to Consumers are therefore the total product prices payable, subject to any delivery charge or other mandatory charge clearly shown before you place the Order.

If our VAT status changes, prices for future Orders will be displayed and VAT will be charged and documented as required by law. A later change in our VAT status will not retrospectively add VAT to an Order already accepted by us.

Where VAT has not been charged, we cannot issue a VAT invoice showing VAT.

If there is an obvious and unmistakeable pricing error that you could reasonably have recognised, we may cancel the affected item, refund the payment and, where it has already been delivered, require its return at our cost.

Payment must be made using an accepted payment method shown at checkout. You confirm that you are authorised to use the payment method and that the billing information supplied is accurate.

We may carry out payment, identity, address, device and fraud checks. We may delay dispatch for a reasonable period while a genuine security concern is investigated.

11. International Orders

We may accept Orders for delivery outside the United Kingdom, subject to product, carrier, export, sanctions, licence and regional restrictions.

Unless expressly stated otherwise, the recipient is responsible for import formalities, local duties, taxes, brokerage and charges imposed outside the United Kingdom. These amounts are not controlled by us.

You are responsible for checking local legality, region compatibility, voltage, language, connectivity, manufacturer availability and registration restrictions before ordering.

Nothing in this Part removes mandatory rights that apply in your country and cannot lawfully be excluded.

12. Delivery of Goods

We will deliver to the address stated in your Order. You are responsible for ensuring that the address and contact details are complete and accurate.

For Goods shown as in stock, we aim to dispatch Orders received and cleared before the dispatch cut-off displayed on our Site on the same working day. Orders received after the applicable cut-off, or on a weekend or public holiday, will normally be dispatched on the next working day. Fraud, payment, address, compatibility, export or other necessary checks may delay dispatch where reasonably required.

Where Royal Mail Tracked 24 is selected, Royal Mail normally aims to deliver on the next working day after dispatch. Where Royal Mail Tracked 48 is selected, Royal Mail normally aims to deliver within two to three working days after dispatch. These are carrier delivery aims rather than guaranteed delivery dates unless a service is expressly described and sold as guaranteed.

Any handling time, delivery estimate or carrier service displayed on the product page, delivery information page or checkout forms part of the delivery information for that Order. Unless a shorter binding deadline is expressly agreed, Goods will in all cases be delivered without undue delay and normally no later than 30 calendar days after the Contract is formed.

Delivery dates are estimates unless we expressly agree a fixed or essential deadline.

We are not responsible for delay caused by events outside our reasonable control, but we will take reasonable steps to minimise the effect and inform you where the delay is material.

Risk passes to you when the Goods are delivered to you or to a person identified by you to take possession. If you independently appoint a carrier not offered by us, risk may pass when the Goods are handed to that carrier.

If you expressly instruct a carrier to leave a parcel in a nominated safe place or with a nominated person, delivery may be completed in accordance with that instruction, subject to applicable law.

If delivery fails because of incorrect information, refusal, non-collection or repeated unavailability, we may charge reasonable direct redelivery, return and storage costs actually incurred.

13. Ownership

Ownership of Goods passes to you when we have received full cleared payment and the Goods have been delivered.

Digital Content and Digital Licences are licensed, not sold. You receive only the rights expressly granted by the applicable licence terms.

14. Digital Content, Digital Licences and Activation

Digital Content and Digital Licences may be supplied by download, account access, code, token, licence allocation, remote enablement, manufacturer portal, update entitlement or another electronic method.

Where the law requires it before paid Digital Content is supplied during a cancellation period, we will obtain your express request for immediate supply and your acknowledgement that the change-of-mind cancellation right will be lost once supply begins.

Where valid Activation Consent has been obtained, your change-of-mind cancellation right for that Digital Content ends when supply begins, to the extent permitted by law.

Supply may begin when a code is revealed, sent or allocated; a download or access facility is enabled; credentials are issued; a subscription is started; an account is credited; an update entitlement is added; software is unlocked; or a comparable digital benefit is made available.

Except where required by law, Digital Content, Digital Licences and Subscriptions are not refundable for change of mind after supply has begun with valid Activation Consent, including where:

• you no longer want or need the entitlement;
• you selected the wrong region, coverage, duration, product or account;
• you do not use the entitlement before it expires;
• you breach licence or account rules;
• your equipment, internet access, operating system or vehicle is incompatible, unless we specifically confirmed compatibility based on accurate information supplied by you; or
• the entitlement cannot be revoked, recovered, transferred or resold.

Digital Content must be of satisfactory quality, fit for a particular purpose made known to and accepted by us, and as described. Statutory remedies for faulty or non-conforming Digital Content are not removed by any change-of-mind exclusion.

15. Devices supplied with software or irreversible Activation

Some Goods include, depend upon or are sold with a Digital Licence, update package, manufacturer registration, subscription or software entitlement that has separate and potentially non-recoverable value.

A physical device and its digital element may have different cancellation and refund consequences.

Where an irreversible Activation is requested during an applicable cancellation period, we may require you to confirm that:

• you request immediate Activation or supply;
• the device, serial number, account or licence may be permanently registered with a manufacturer or Third-Party Platform;
• the Digital Licence may become non-cancellable, non-transferable and non-recoverable; and
• you understand the effect on change-of-mind cancellation and refund rights.

Once an irreversible Digital Licence has been activated with valid consent, the digital element is not refundable for change of mind to the extent permitted by law.

Activation does not automatically remove every statutory right relating to physical Goods. However, where registration, Activation, vehicle connection, installation or use goes beyond what is reasonably necessary to establish the nature, characteristics and functioning of the Goods and causes a genuine reduction in value, we may make a lawful, evidence-based diminished-value deduction.

16. Subscriptions

The duration, renewal arrangements, renewal price, minimum commitment, cancellation method and any recurring payment will be displayed before purchase.

You may stop future renewals in accordance with the Subscription terms and applicable law. Cancellation does not normally create a refund for a period already supplied unless required by law or expressly agreed.

We will comply with applicable subscription-contract rules as they come into force. Nothing in these Terms permits us to rely on an unclear, hidden or unfair renewal term.

17. Services and basic technical support

Where we expressly sell a Service as a separate paid Service, it will be performed with reasonable care and skill and subject to the description and scope agreed for that Service.

A purchase of Goods does not include paid consultancy, workshop labour, vehicle diagnosis, repair, coding, programming, engineering, training or unlimited remote support unless the product page or a separate written agreement expressly says otherwise.

We may provide reasonable basic pre-sale and after-sale product guidance without separate charge. This complimentary basic support may include help locating manufacturer instructions, initial setup guidance, identifying obvious configuration issues and reasonable first-line troubleshooting. It does not make us responsible for diagnosing or repairing the customer's vehicle, ECU, network, computer, third-party software or underlying fault.

We do not guarantee that basic support will identify or resolve every vehicle, software, communication or compatibility issue. Complex diagnosis, programming, coding, workshop procedures or extended remote assistance may require a suitably qualified technician or a separately agreed paid Service.

We may reasonably require photographs, video, logs, serial numbers, software versions, VIN information, error messages, remote checks or return of the Goods to determine whether an issue concerns the product, vehicle, software, connection, configuration or use.

Refusing reasonable troubleshooting does not automatically remove a statutory right, but it may prevent us from confirming the reported issue remotely and may make physical inspection necessary.

Abusive, threatening, discriminatory or persistently harassing communications are not acceptable. Where reasonably necessary, we may end telephone, live-chat or messaging support and require communications to continue by email or post. We will continue to provide an accessible route for legitimate complaints and statutory remedies.

18. Returns, refunds and cancellation

Your rights and our procedures relating to distance-contract cancellation, faulty or incorrect Goods, refunds, return costs, product condition, inspection, diminished value, our additional voluntary returns arrangements and the model cancellation form are set out in our Returns & Refunds Policy.

The Returns & Refunds Policy forms part of the Contract where applicable and should be read together with these Terms. Nothing in these Terms or in that policy excludes, restricts or replaces any statutory right or remedy that cannot lawfully be excluded or restricted.

Where Digital Content, a Digital Licence, Subscription or irreversible Activation is supplied, Parts 14 to 16 of these Terms also apply.

19. Diagnostic, coding and programming risks

Diagnostic, coding, programming, immobiliser, key, ECU, odometer, calibration and similar products can alter vehicle systems and may cause loss or damage if used incorrectly.

You are responsible for following manufacturer instructions, maintaining stable power, verifying backups, using correct files and procedures, and ensuring that use is lawful and authorised.

We are not responsible for loss caused by unauthorised, unlawful, negligent or incorrect use, including bricked modules, corrupted data, vehicle downtime or third-party repair costs, except to the extent that the loss was caused by our breach, negligence or another liability that cannot lawfully be excluded.

Technical guidance does not amount to us taking control of or accepting responsibility for a vehicle, ECU, programming operation or repair process unless we expressly agree in writing to provide that specific Service.

20. Activation and transaction evidence

To administer the Contract, prevent fraud and evidence supply, we may retain lawful and proportionate records including:

• the wording of consent or acknowledgement presented to you;
• checkbox, button or account confirmations;
• dates, times, Order Numbers and account identifiers;
• IP address, device or browser information where lawfully collected;
• serial numbers, licence identifiers and activation codes;
• manufacturer or distributor Activation confirmations;
• download, login, update and usage records supplied by relevant platforms;
• delivery tracking and proof of delivery;
• dispatch and return photographs, video and package weights; and
• communications concerning compatibility, support, faults, claims, disputes and payment.

These records may be used to resolve complaints, warranty claims, contractual or statutory claims, payment disputes, chargebacks, fraud investigations and legal proceedings, subject to our Privacy Policy and data-protection law.

21. Chargebacks and payment disputes

Please contact us promptly before raising a payment dispute so that we can investigate and, where appropriate, provide the remedy required by the Contract or applicable law.

Nothing in these Terms removes any lawful right to contact your card issuer, bank or payment provider, including any right under section 75 of the Consumer Credit Act 1974 where applicable.

A payment dispute does not itself determine whether you are entitled to retain both the Goods and the purchase price. If a payment is reversed and there is no lawful basis for you to retain both, we may seek payment of the outstanding amount or return of the Goods through lawful and proportionate means.

Where a chargeback or payment dispute is raised, we may provide relevant evidence to the payment provider, including Order acceptance, payment checks, delivery, customer communications, consent records, serial numbers, Activation, registration, downloads, logins, usage and inspection findings.

We may challenge a claim that is inconsistent with reliable evidence, including a non-receipt claim where valid delivery evidence exists, a non-supply claim where Activation or access records show supply, or a reimbursement claim that is inconsistent with the evidence available.

To prevent a duplicate reimbursement, we may coordinate any direct refund with the payment provider while a dispute is active. We will not use this process to remove or unreasonably delay a valid statutory remedy.

Where lawful and reasonable, we may suspend voluntary support, unconsumed Services, future updates, transferable entitlements or account facilities while payment for them is reversed or genuinely disputed. We will not interfere with statutory remedies or disable a safety-critical function.

22. Fraud prevention

Knowingly making a false claim, concealing receipt or use, falsely claiming non-delivery, returning a substituted item, altering a serial number, sending an empty parcel, deliberately damaging an item, using false evidence or retaining both Goods and a reversed payment without lawful basis may constitute fraud or another civil or criminal wrong.

Where we reasonably suspect fraud, we may preserve evidence and report or disclose relevant information to payment providers, banks, marketplaces, manufacturers, distributors, carriers, insurers, fraud-prevention services, legal advisers, regulators or law-enforcement authorities where lawful, necessary and proportionate.

We will not treat the mere exercise of a genuine statutory right, complaint or good-faith payment dispute as fraud.

23. Our liability to Consumers

We are responsible for foreseeable loss or damage caused by our breach of Contract or failure to use reasonable care and skill.

We are not responsible for loss that was not foreseeable when the Contract was formed, or for loss caused by inaccurate information, misuse, unsupported use, third-party systems, vehicle defects or events outside our reasonable control, except where the law provides otherwise.

We supply Consumers for domestic and private use. We are not liable for business losses, loss of profit, loss of revenue, loss of contracts, loss of opportunity or business interruption arising from a Consumer Contract.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights that cannot lawfully be excluded, defective products where liability cannot be excluded, or any other liability that cannot legally be excluded or limited.

24. Terms applying to Business Customers

This Part applies only to Business Customers.

Consumer-only rights do not apply to a Business Customer. Any voluntary consumer benefit applies to a Business Customer only where we expressly agree this in writing.

You confirm that you do not rely on any statement, promise or representation that is not set out in the Contract, but nothing in this clause excludes liability for fraud or fraudulent misrepresentation or for a statement that cannot lawfully be excluded.

Subject to the Unfair Contract Terms Act 1977 and other applicable law, all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and other implied terms are excluded to the fullest extent that it is reasonable and lawful to do so.

You must inspect Goods promptly after delivery and notify us without undue delay of visible transit damage, shortage, wrong items or other apparent non-conformity. Failure to notify promptly does not exclude a latent-defect claim that could not reasonably have been discovered earlier.

Except for liability that cannot lawfully be limited, our total aggregate liability arising from an affected Order, whether in contract, tort, negligence, misrepresentation, restitution, breach of statutory duty or otherwise, will not exceed the total price paid or payable for the affected Goods, Digital Content or Services.

We will not be liable to a Business Customer for loss of profit, revenue, business, contract, opportunity, anticipated saving, goodwill, data, vehicle availability, workshop time or any indirect or consequential loss.

The exclusions and limits in this Part do not apply to death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of title, liability under the Consumer Protection Act 1987 that cannot be excluded, or any other liability that cannot lawfully be excluded or limited.

A Business Customer is responsible for maintaining appropriate insurance, backups, power support, technical competence and business-continuity arrangements.

For overdue Business Customer payments, we may claim statutory interest, fixed compensation and reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.

25. Events outside our reasonable control

We are not responsible for delay or failure caused by events outside our reasonable control, including carrier disruption, customs delay, internet or platform outage, manufacturer server failure, cyber incident, industrial action, natural disaster, epidemic, war, civil disturbance, governmental action, sanctions or supply-chain interruption.

This Part does not remove a right to cancel where delay becomes substantial or a legally binding delivery deadline is missed.

26. Complaints

We aim to resolve complaints fairly and promptly.

For the quickest initial assistance, you may contact us through WhatsApp. Formal or detailed complaints may be sent to info@etechtools.com or through our Contact Us page. Please provide the Order Number, relevant dates, a clear explanation, supporting evidence and the remedy sought.

We may request photographs, video, diagnostic logs, serial numbers, vehicle details or other reasonable evidence required to investigate.

27. Personal information

We process personal information in accordance with our Privacy Policy.

Product registration or Activation may require information to be shared with a manufacturer, distributor or platform provider. Where applicable, this will be explained in the product information, Activation process or Privacy Policy.

28. Transfer of rights and obligations

We may transfer our rights and obligations under a Contract to another organisation, provided this does not reduce your rights. We will notify you where required.

You may transfer your rights where the law allows or with our written agreement. Digital Licences may be subject to non-transferability rules imposed by their owner.

29. General terms

If any provision is found unlawful or unenforceable, the remaining provisions will continue in effect.

A delay in enforcing a right does not waive that right.

The Contract is between you and us. No other person may enforce it except where legislation provides otherwise.

Where these Terms conflict with a mandatory legal right, the mandatory legal right prevails.

No wording in a product page, support message, return instruction, warranty or policy should be interpreted as excluding a mandatory right. Any voluntary concession applies only to the particular case and does not create a continuing waiver.

30. Governing law and jurisdiction

These Terms and each Contract are governed by English law.

If you are a Consumer resident in Scotland, Wales or Northern Ireland, you retain the benefit of mandatory protections applicable in your place of residence.

A Consumer may bring proceedings in the courts of the part of the United Kingdom in which they live or in the courts of England and Wales, as applicable.

Business disputes are subject to the exclusive jurisdiction of the courts of England and Wales unless we agree otherwise in writing.

31. Important notice about statutory rights

Nothing in these Terms is intended to exclude, restrict or misrepresent any right or remedy that cannot lawfully be excluded or restricted.

Any voluntary benefit, warranty or policy we offer is additional to mandatory statutory rights and does not shorten them.