Terms of Sale

Last updated: 1 August 2026

These Terms of Sale explain the terms on which E-Tech Motors Limited, trading as ETECH TOOLS (“we”, “us” or “our”), supplies goods, digital content, software, licences, subscriptions, activation services and related services through www.etechtools.co.uk (“our Site”).

Please read these Terms carefully before placing an Order. By submitting an Order, you agree that these Terms and the other contractual information presented before checkout will form part of the Contract between you and us. Nothing in these Terms excludes, restricts or replaces any right or remedy that cannot lawfully be excluded or restricted.

The following documents also apply where relevant:

• our Terms of Use;
• our Returns & Refunds Policy;
• our Privacy & Cookies Policy; and
• our Product Warranty, where applicable.

1. Definitions and interpretation

In these Terms:

• Activation means registration, binding, unlocking, commissioning, authorisation, enrolment, licence allocation, manufacturer registration, account association, serial-number registration, software enablement, update entitlement, download enablement or any similar process that starts, assigns or makes available Digital Content or a Digital Licence.
• Activation Consent means any express request, consent or acknowledgement required by law before immediate supply or Activation during an applicable cancellation period.
• Business Customer means a person acting wholly or mainly for purposes relating to their trade, business, craft or profession.
• Consumer means an individual acting wholly or mainly for purposes outside their trade, business, craft or profession.
• Contract means the legally binding contract between you and us.
• Digital Content means data supplied in digital form, including software, firmware, downloads, databases, updates, vehicle-coverage files, calibration files, online functions and remotely supplied functionality.
• Digital Licence means a licence, subscription entitlement, activation code, token, account entitlement, manufacturer entitlement, update entitlement or other right to access or use Digital Content.
• Goods means physical products supplied by us, including diagnostic devices, programmers, interfaces, cables, adapters, accessories and physical media.
• Order means your order submitted through our Site.
• Order Confirmation means our written acceptance of your Order.
• Order Number means the reference allocated to your Order.
• Services means Activation, remote assistance, configuration or other services expressly purchased from us. Complimentary pre-sale guidance and reasonable basic product support are not separate paid Services unless we expressly agree otherwise.
• Subscription means an agreement under which Digital Content or Services are supplied for a recurring, fixed or renewable period.
• Third-Party Platform means a manufacturer, software provider, payment provider, marketplace, telecommunications provider or other third party involved in supplying, activating, processing or supporting a product, payment, licence or Digital Content.

References to legislation include that legislation as amended, extended, re-enacted or replaced. Headings are for convenience only and do not affect interpretation.

2. Information about us

Our Site is operated by E-Tech Motors Limited, trading as ETECH TOOLS.

Company number: 07854885

Registered office: 55C Union Road, Croydon, CR0 2XW, United Kingdom

Email: info@etechtools.com

Telephone: 020 8944 6994

3. How to contact us

For the quickest assistance, our preferred first contact method is WhatsApp.

You may also contact us by email at info@etechtools.com, by telephone on 020 8944 6994, or through our Contact Us page.

When contacting us about an Order, please provide the Order Number, your name, relevant delivery details, product serial number where applicable, exact vehicle details where relevant, and a clear description of the issue. We will only ask for information that is reasonably required to identify the transaction, provide support, investigate a claim or protect the parties from fraud or error.

4. Consumers and Business Customers

Unless a clause states otherwise, these Terms apply to both Consumers and Business Customers. Consumer-only rights apply only where you meet the legal definition of a Consumer. A purchase does not become a Consumer purchase merely because an individual placed the Order if the purchase was made wholly or mainly for business purposes.

We may reasonably ask for information relevant to whether you bought as a Consumer or Business Customer, but your legal status is determined by the actual purpose of the purchase and applicable law.

If you are under 18, you must not place an Order in your own name unless the Contract is entered into by, or with the proper authority of, a parent or legal guardian.

5. Terms applicable to your Order

The version of these Terms, the Returns & Refunds Policy and any product-specific terms presented when you place your Order will normally apply to that Contract.

Product-specific conditions, compatibility limitations, licence terms, subscription terms, delivery information and other information clearly presented before you place your Order may also form part of the Contract.

We may update our policies for future Orders to reflect changes in law, guidance, our business, technology, products or processes. We will not retrospectively reduce rights forming part of an existing Contract unless the law permits and you expressly agree or the change is required by law.

6. Product descriptions, images, availability and changes

We take reasonable care to ensure that product descriptions, specifications, prices, availability statements and images are accurate. Images may show optional accessories, illustrative screens or packaging that can vary without materially changing the product.

Minor differences in colour, packaging, labelling, screen layout, manufacturer branding or documentation do not by themselves make a product defective where its identity, main characteristics and advertised functions remain materially as described.

Manufacturers may make minor technical, security, legal or software changes. We may supply a later revision where it is materially equivalent or better and does not remove a main characteristic that formed part of the Contract.

If a material change before supply would alter an important characteristic of the item ordered, we will tell you and, where appropriate, give you an opportunity to accept the change or cancel the affected item for a refund.

7. Diagnostic tools, vehicle coverage and compatibility

Diagnostic coverage may depend on the exact vehicle manufacturer, model, model year, production date, engine, transmission, fuel type, market, VIN, ECU, control module, protocol, software version, licence level, subscription status, manufacturer server, vehicle configuration, previous repairs and modifications.

A statement that a make, model, year or system is supported does not necessarily mean that every function is available on every variant, control unit or market specification.

Before ordering, you are responsible for reading the product information and providing complete and accurate details where compatibility is important. This may include the VIN, exact model year, engine, control module, part number, required function, region and current software version.

General advice, a manufacturer coverage list or a broad product recommendation is not a guarantee that every requested function will operate on every vehicle. Where a particular function is essential, you should obtain a specific written confirmation from us based on the exact details supplied before placing the Order.

A product is not necessarily faulty merely because it does not communicate with one vehicle, ECU, module or function, or because a function was not advertised, requires an additional licence, requires manufacturer approval, is unavailable in a region, or is prevented by the vehicle, network, server or third-party system.

Where you made a particular purpose known to us before purchase and reasonably relied on our acceptance of that purpose, your statutory rights remain unaffected.

8. Lawful and authorised use; your responsibilities

Our diagnostic, programming, immobiliser, key, coding, calibration and related products are supplied for lawful and authorised use only.

You must:

• provide accurate Order, delivery, vehicle and compatibility information;
• read and follow manufacturer instructions, safety notices and technical procedures;
• use suitable power supplies, stable voltage, approved cables and safe workshop procedures;
• use only software, firmware, files, credentials and updates that you are legally entitled to use;
• keep licence details, activation codes, credentials and serial numbers secure;
• make appropriate backups before coding, programming, updating or resetting equipment;
• ensure that you are authorised to access, diagnose, code, program, unlock, modify or make keys for the relevant vehicle or system;
• not use any product to facilitate vehicle theft, unauthorised access, dishonest mileage alteration, fraud, circumvention of security without authority or any other unlawful purpose; and
• stop using a product and seek appropriate assistance if continued use could cause damage or create a safety risk.

We may refuse or restrict assistance that we reasonably believe would facilitate unlawful or unauthorised conduct. Nothing in these Terms requires us to provide instructions for criminal or unsafe activity.

We are not responsible for a problem caused by inaccurate information, misuse, unauthorised modification, unsuitable power, interrupted programming, damaged vehicle wiring, unsupported software, malware, poor internet access, a third-party platform, failure to follow instructions or use outside the stated specification, except to the extent that the problem was caused by our breach, negligence or another liability that cannot lawfully be excluded.

9. Orders and formation of the Contract

Our Site provides an opportunity to review and correct your Order before submission.

Product listings are invitations to treat and are not binding offers. Your Order is an offer to purchase. A Contract is formed only when we send an Order Confirmation or otherwise expressly confirm acceptance.

We may refuse or cancel an Order before dispatch, supply or Activation where reasonably necessary, including where:

• the item is unavailable;
• payment cannot be authorised or is reversed before supply;
• there is an obvious pricing or description error that you could reasonably have recognised;
• we cannot lawfully or safely supply the item;
• export, sanctions, regional or manufacturer restrictions apply;
• fraud, payment, identity, address or security screening raises reasonable concerns;
• there are reasonable grounds to suspect the product is intended for unlawful or unauthorised use;
• required identity, vehicle, compatibility or licence information has not been provided; or
• the manufacturer or supplier has withdrawn or materially changed the item.

If we cancel after taking payment for an item that has not been supplied, we will refund the relevant sum without undue delay.

10. Prices, taxes, optional charges and payment

The total price and any mandatory charges that must be paid to purchase the product will be presented as required by applicable consumer law. Consumer prices include any tax that we are required to include. Delivery charges, where applicable, will be shown before the Order is placed.

We will not charge an optional extra unless you have expressly selected or agreed to it where the law requires such agreement.

Where VAT is not charged, we cannot issue a VAT invoice showing VAT. If our tax status changes, future Orders will be priced and documented as required by law.

If there is an obvious and unmistakeable pricing error that you could reasonably have recognised, we may cancel the affected item, refund the payment and, where it has already been delivered, require its return at our reasonable cost.

Payment must be made using an accepted payment method shown at checkout. You confirm that you are authorised to use the payment method and that the billing information supplied is accurate.

We may carry out proportionate payment, identity, address, device and fraud checks and may delay dispatch for a reasonable period while a genuine security concern is investigated.

11. International Orders

We may accept Orders for delivery outside the United Kingdom, subject to product, carrier, export, sanctions, licence and regional restrictions.

Unless expressly stated otherwise, the recipient is responsible for import formalities, local duties, taxes, brokerage and charges imposed outside the United Kingdom.

You are responsible for checking local legality, region compatibility, voltage, language, connectivity, manufacturer availability and registration restrictions before ordering.

Nothing in these Terms removes mandatory rights that apply under applicable law and cannot lawfully be excluded.

12. Delivery of Goods

We will deliver to the address stated in your Order. You are responsible for ensuring that the address and contact details are complete and accurate.

For Goods shown as in stock, we aim to dispatch cleared Orders received before the dispatch cut-off displayed on our Site on the same working day. Orders received after the applicable cut-off, or on a weekend or public holiday, will normally be dispatched on the next working day. Payment, fraud, address, compatibility, export or other necessary checks may cause a reasonable delay.

Where Royal Mail Tracked 24 is selected, Royal Mail normally aims to deliver on the next working day after dispatch. Where Royal Mail Tracked 48 is selected, Royal Mail normally aims to deliver within two to three working days after dispatch. These are carrier aims rather than guaranteed delivery dates unless a service is expressly described and sold as guaranteed.

Any handling time, delivery estimate or carrier service displayed on the product page, delivery information page or checkout forms part of the delivery information for that Order. Unless a shorter binding deadline is expressly agreed, Goods will be delivered without undue delay and within any mandatory legal deadline.

Delivery dates are estimates unless we expressly agree a fixed or essential deadline.

We are not responsible for delay caused by events outside our reasonable control, but we will take reasonable steps to minimise the effect and comply with any cancellation or refund right that arises under mandatory law.

Risk passes in accordance with applicable law. For a Consumer, this will normally be when the Goods come into the physical possession of you or a person identified by you to take possession. Different rules may apply where you independently commission a carrier not offered by us.

If you expressly give a carrier a safe-place, neighbour or other delivery instruction, we may rely on lawful carrier evidence showing performance of that instruction, subject to any mandatory rule on delivery and risk.

If delivery fails because of incorrect information, unjustified refusal, non-collection or repeated unavailability attributable to you, we may recover reasonable direct redelivery, return or storage costs actually incurred where lawful.

13. Ownership

Ownership of physical Goods passes to you when we have received full cleared payment and the Goods have been delivered, subject to any contrary mandatory rule.

Digital Content and Digital Licences are licensed, not sold. You receive only the rights expressly granted by the applicable licence terms.

14. Digital Content, Digital Licences and Activation

Digital Content and Digital Licences may be supplied by download, account access, code, token, licence allocation, remote enablement, manufacturer portal, update entitlement or another electronic method.

Where the law requires it before paid Digital Content is supplied during a cancellation period, we will obtain the necessary express consent/request for immediate supply and the acknowledgement that the applicable change-of-mind cancellation right will be lost once supply begins, and we will provide any confirmation required by law.

Where valid Activation Consent has been obtained, the change-of-mind cancellation right for the relevant Digital Content ends when supply begins to the extent permitted by law.

Supply may begin when a code is revealed, sent or allocated; a download or access facility is enabled; credentials are issued; a subscription is started; an account is credited; an update entitlement is added; software is unlocked; or a comparable digital benefit is made available.

Except where required by law, Digital Content, Digital Licences and Subscriptions are not refundable for change of mind after supply has begun with valid consent and acknowledgement, including where:

• you no longer want or need the entitlement;
• you selected the wrong region, coverage, duration, product or account;
• you do not use the entitlement before it expires;
• you breach licence or account rules;
• your equipment, internet access, operating system or vehicle is incompatible, unless we specifically confirmed compatibility based on accurate information supplied by you; or
• the entitlement cannot be revoked, recovered, transferred or resold.

Statutory rights relating to faulty, misdescribed or non-conforming Digital Content remain unaffected.

15. Devices supplied with software or irreversible Activation

Some Goods include, depend upon or are sold with a Digital Licence, update package, manufacturer registration, Subscription or software entitlement that has separate and potentially non-recoverable value.

A physical device and its digital element may have different cancellation and refund consequences.

Where an irreversible Activation is requested during an applicable cancellation period, we may require you to confirm that you request immediate Activation or supply and understand the consequences described to you, including that a Digital Licence may become non-cancellable, non-transferable or non-recoverable to the extent permitted by law.

Activation does not automatically remove statutory rights relating to physical Goods. However, registration, Activation, vehicle connection, installation or use beyond what is reasonably necessary to establish the nature, characteristics and functioning of Goods may affect a statutory change-of-mind refund if it causes a genuine reduction in value, and may affect eligibility under our additional voluntary return policy.

16. Subscriptions

The duration, renewal arrangements, renewal price, minimum commitment, cancellation method and any recurring payment will be displayed before purchase where applicable.

You may stop future renewals in accordance with the Subscription terms and applicable law. Cancellation does not normally create a refund for a period already supplied unless required by law or expressly agreed.

We will comply with any mandatory subscription-contract information, reminder, cancellation and cooling-off requirements that apply to the Contract at the relevant time. Nothing in these Terms permits us to rely on an unclear, hidden or unfair renewal term.

17. Paid Services and basic technical support

Where we expressly sell a Service as a separate paid Service, it will be performed with reasonable care and skill and subject to the description and scope agreed for that Service.

For a Consumer distance contract for Services, a statutory cancellation period may apply. If you expressly ask us to begin a Service during that period and later cancel before it is completed, you may be required to pay a proportionate amount for the Service supplied up to cancellation where the legal conditions are met. If the Service is fully performed during the cancellation period following the required express request and acknowledgement, the statutory cancellation right may end when full performance is completed.

A purchase of Goods does not include paid consultancy, workshop labour, vehicle diagnosis, repair, coding, programming, engineering, training or unlimited remote support unless the product page or a separate written agreement expressly says otherwise.

We may provide reasonable basic pre-sale and after-sale product guidance without separate charge. Complimentary basic support may include help locating manufacturer instructions, initial setup guidance and reasonable first-line troubleshooting. It does not make us responsible for diagnosing or repairing the customer's vehicle, ECU, network, computer, third-party software or underlying fault.

We may reasonably require photographs, video, logs, serial numbers, software versions, VIN information, error messages, remote checks or return of the Goods to determine whether an issue concerns the product, vehicle, software, connection, configuration or use.

Refusing reasonable troubleshooting does not remove a statutory right, but it may prevent us from confirming an issue remotely and may make physical inspection necessary.

Abusive, threatening, discriminatory or persistently harassing communications are not acceptable. Where reasonably necessary to protect staff or maintain an orderly support process, we may end a telephone, live-chat, WhatsApp or other real-time conversation and require further communications to continue by email or post. We may also restrict non-essential or voluntary support or future Orders where lawful. We will maintain a reasonable route for legitimate complaints, existing contractual obligations and statutory remedies.

18. Returns, refunds, cancellation and return costs

Your rights and our procedures relating to cancellation, faulty or incorrect Goods, refunds, return condition, inspection, diminished value and our additional voluntary return arrangements are set out in our Returns & Refunds Policy, which forms part of the Contract where applicable.

UK change-of-mind return cost: for a Consumer distance-contract cancellation of physical Goods, you are responsible for the direct cost of returning the Goods where the law permits us to make you responsible and we have provided the required pre-contract information. You are also responsible for return postage under our additional voluntary UK 60-day change-of-mind policy unless we expressly agree otherwise.

Faulty, incorrect or non-conforming Goods: where the law requires us to bear reasonable return costs, including in connection with a valid statutory rejection of non-conforming Goods, we will provide or approve an appropriate standard return method or otherwise bear the reasonable cost as required by law.

If we voluntarily provide a prepaid label for a customer-funded return, we will tell you whether the label is free or chargeable. Where a chargeable label is offered and you choose to use it, the disclosed cost may be paid separately or deducted from the refund where agreed and lawful.

Nothing in this Part excludes or restricts any statutory right.

19. Diagnostic, coding and programming risks

Diagnostic, coding, programming, immobiliser, key, ECU, odometer, calibration and similar products can alter vehicle systems and may cause loss or damage if used incorrectly.

You are responsible for following manufacturer instructions, maintaining stable power, verifying backups, using correct files and procedures, and ensuring that use is lawful and authorised.

We are not responsible for loss caused by unauthorised, unlawful, negligent or incorrect use, including interrupted programming, corrupted data, vehicle downtime or third-party repair costs, except to the extent that the loss was caused by our breach, negligence or another liability that cannot lawfully be excluded.

Technical guidance does not amount to us taking control of or accepting responsibility for a vehicle, ECU, programming operation or repair process unless we expressly agree in writing to provide that specific paid Service.

20. Activation, transaction and dispute evidence

To administer the Contract, evidence supply, prevent and detect fraud, protect accounts and resolve disputes, we may lawfully retain or obtain proportionate records including:

• the wording of consent or acknowledgement presented to you;
• checkbox, button, account or authentication confirmations;
• dates, times, Order Numbers and account identifiers;
• IP address, device, browser, risk or security information where lawfully collected;
• serial numbers, licence identifiers and activation codes;
• manufacturer or distributor Activation confirmations;
• download, login, update and usage records lawfully supplied by relevant platforms;
• delivery tracking, signatures, GPS or other carrier proof where lawfully available;
• dispatch and return photographs, video, package weights and inspection records; and
• communications concerning compatibility, support, faults, claims, returns, disputes and payment.

These records may be used to resolve complaints, warranty claims, contractual or statutory claims, payment disputes, chargebacks, suspected fraud and legal proceedings, subject to our Privacy & Cookies Policy and data-protection law.

21. Chargebacks, refunds, replacements and failure to return Goods

We encourage you to contact us promptly if there is a problem so that we can investigate and provide any remedy due. Nothing in these Terms removes or discourages any lawful right to contact your card issuer, bank or payment provider, including any right under section 75 of the Consumer Credit Act 1974 where applicable.

A chargeback or payment dispute is a payment-provider process and does not by itself determine the parties' underlying contractual or statutory rights. A payment reversal does not automatically give a customer a lawful right to retain both the Goods and the corresponding purchase price.

Where a chargeback or payment dispute is raised, we may provide relevant evidence to the payment provider, including Order acceptance, payment checks, delivery evidence, customer communications, serial numbers, Activation, registration, downloads, logins, usage, return records and inspection findings.

We may challenge a claim that is inconsistent with reliable evidence and may coordinate a direct refund with the payment provider to prevent duplicate reimbursement. We will not use this process to remove or unreasonably delay a valid statutory remedy.

Return after financial remedy: where you receive a refund, replacement, chargeback, payment reversal or other financial remedy and, under the Contract or applicable law, you are required to return the original Goods or make them available to us, you must do so in accordance with the applicable return arrangements. A replacement supplied on the basis that the original item is to be returned does not entitle you to keep both items unless we expressly agree.

If Goods that should lawfully be returned are not returned or made available within a reasonable period after appropriate notice, we may seek return of the Goods, payment of a sum properly due, restitution or other lawful relief. Where appropriate, we may commence civil proceedings and seek court fees, interest and costs to the extent legally recoverable.

We will distinguish genuine disputes, mistakes, carrier delays and good-faith exercises of consumer or payment rights from conduct for which there are reasonable grounds to suspect deliberate dishonesty.

22. Fraud, deliberate dishonesty and evidence preservation

We take suspected fraud and deliberately dishonest conduct seriously.

Conduct that may give rise to investigation includes knowingly or dishonestly:

• making a materially false or misleading statement concerning an Order, identity, payment, delivery, return, refund, fault or condition of Goods;
• falsely claiming that Goods were not delivered or received;
• concealing receipt, possession, use, Activation, disposal or onward transfer of Goods where that fact is material to a claim;
• returning or attempting to return a different, substituted, counterfeit, incomplete or deliberately damaged item;
• altering, removing or substituting serial numbers, identifying marks or other evidence;
• sending an empty or materially incomplete parcel while representing that the supplied Goods were returned;
• submitting false, manipulated or materially misleading documents, photographs, tracking information or other evidence;
• obtaining or attempting to obtain a refund, replacement, chargeback, payment reversal or other financial benefit by dishonest representation; or
• deliberately retaining Goods after obtaining a refund, replacement, chargeback or payment reversal where there is no lawful basis to retain both the Goods and the corresponding payment or replacement.

The examples above do not mean that an unsuccessful claim, mistake, disputed fault, disputed delivery, ordinary return disagreement, complaint, chargeback or exercise of a statutory or contractual right will be treated as fraud. We will consider the available evidence and circumstances.

Where there are reasonable grounds to suspect fraud or other unlawful conduct, we may preserve relevant evidence and, where lawful, necessary and proportionate, use or disclose it to payment providers, banks, marketplaces, manufacturers, distributors, carriers, insurers, professional advisers, fraud-prevention and payment-security services or networks, regulators, police or other competent authorities.

We may also seek lawful recovery of Goods, payments or losses and may restrict future Orders, payment methods, account facilities or voluntary services where reasonably necessary to manage a genuine fraud or security risk, without restricting statutory rights relating to an existing Contract.

No minimum value applies to deliberate fraud or dishonesty. We do not regard deliberately dishonest conduct as acceptable merely because the financial value is small. This applies even where the Goods, payment, attempted gain or loss involved is as little as £1. The value involved does not, by itself, prevent us from investigating the matter, preserving evidence or exercising a right or remedy available to us. Decisions to report suspected criminal conduct or commence proceedings will nevertheless be evidence-based, lawful and proportionate to the circumstances.

Potential legal consequences: where there are reasonable grounds supported by evidence to suspect deliberate fraud or dishonesty, regardless of the value involved, ETECH TOOLS reserves the right to report suspected criminal conduct to the police through Report Fraud where that service is applicable, or through another appropriate police reporting route, to make lawful disclosures to relevant fraud-prevention or payment-security networks, and to pursue recovery through the courts. Depending on the independent decisions and outcomes of the relevant authorities or courts, this may result in civil or criminal proceedings. A registered civil judgment may affect a person's credit record or ability to obtain credit in accordance with the applicable rules, and criminal convictions, cautions or, in some circumstances, relevant police information may be disclosed through criminal-record checking processes such as DBS checks where the applicable disclosure rules permit. A report, allegation or investigation by us does not by itself create a criminal record, DBS entry, court judgment or adverse credit record.

Nothing in this Part is intended to deter or penalise a genuine complaint, legitimate chargeback, statutory remedy, cancellation right or other good-faith exercise of a legal or contractual right.

23. Our liability to Consumers

We are responsible for foreseeable loss or damage caused by our breach of Contract or failure to use reasonable care and skill.

We are not responsible for loss that was not foreseeable when the Contract was formed, or for loss caused by inaccurate information, misuse, unsupported use, third-party systems, vehicle defects or events outside our reasonable control, except where the law provides otherwise.

Where you enter the Contract as a Consumer, we are not liable for losses that are purely business losses arising from use for trade or business purposes, to the extent permitted by law.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, statutory product liability that cannot be excluded, breach of statutory rights that cannot lawfully be excluded or restricted, or any other liability that cannot legally be excluded or limited.

24. Terms applying to Business Customers

This Part applies only to Business Customers.

Consumer-only cancellation and remedy rights do not apply to a Business Customer. Any voluntary consumer return benefit applies to a Business Customer only where we expressly agree this in writing.

You confirm that you do not rely on any statement, promise or representation that is not set out in the Contract, but nothing in this clause excludes liability for fraud or fraudulent misrepresentation or for a statement that cannot lawfully be excluded.

Subject to the Unfair Contract Terms Act 1977 and other applicable law, terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and other implied terms are excluded to the fullest extent that it is reasonable and lawful to do so.

You must inspect Goods promptly after delivery and notify us without undue delay of visible transit damage, shortage, wrong items or other apparent non-conformity. Failure to notify promptly does not exclude a latent-defect claim that could not reasonably have been discovered earlier.

Except for liability that cannot lawfully be limited and subject to any applicable reasonableness requirement, our total aggregate liability arising from an affected Order, whether in contract, tort, negligence, misrepresentation, restitution, breach of statutory duty or otherwise, will not exceed the total price paid or payable for the affected Goods, Digital Content or Services.

To the fullest extent lawfully permitted, we will not be liable to a Business Customer for loss of profit, revenue, business, contract, opportunity, anticipated saving, goodwill, data, vehicle availability, workshop time or any indirect or consequential loss.

The exclusions and limits in this Part do not apply to death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of title, liability under the Consumer Protection Act 1987 that cannot be excluded, or any other liability that cannot lawfully be excluded or limited.

A Business Customer is responsible for maintaining appropriate insurance, backups, power support, technical competence and business-continuity arrangements.

For overdue Business Customer payments, we may claim statutory interest, fixed compensation and reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.

25. Events outside our reasonable control

We are not responsible for delay or failure caused by events outside our reasonable control, including carrier disruption, customs delay, internet or platform outage, manufacturer server failure, cyber incident, industrial action, natural disaster, epidemic, war, civil disturbance, governmental action, sanctions or supply-chain interruption.

This Part does not remove any mandatory right to cancel or obtain a refund where a legally binding delivery or performance obligation is not met.

26. Complaints and dispute resolution

We aim to resolve complaints fairly and promptly.

You may contact us through WhatsApp for initial assistance. Formal or detailed complaints may be sent to info@etechtools.com or through our Contact Us page. Please provide the Order Number, relevant dates, a clear explanation, supporting evidence and the remedy sought.

We may request photographs, video, diagnostic logs, serial numbers, vehicle details or other reasonable evidence required to investigate.

Where applicable, when communicating the outcome of a Consumer complaint we will provide information about any alternative dispute resolution or other complaint-resolution arrangement that we are legally or contractually required to identify. Unless we are required by law or contract to participate in a particular scheme, nothing in these Terms commits either party in advance to use a particular ADR provider.

27. Personal information

We process personal information in accordance with our Privacy & Cookies Policy.

Product registration or Activation may require information to be shared with a manufacturer, distributor or platform provider. Payment, security, returns and suspected fraud may also involve lawful sharing with relevant service providers or authorities as explained in the Privacy & Cookies Policy.

28. Transfer of rights and obligations

We may transfer our rights and obligations under a Contract to another organisation, provided this does not reduce your rights. We will notify you where required.

You may transfer your rights where the law allows or with our written agreement. Digital Licences may be subject to non-transferability rules imposed by their owner.

29. General terms

If any provision is found unlawful or unenforceable, the remaining provisions will continue in effect.

A delay or failure to enforce a right does not waive that right. A voluntary refund, free return label, goodwill payment, support concession or other accommodation in one case does not create a continuing entitlement or amend another Contract unless we expressly agree.

The Contract is between you and us. No other person may enforce it except where legislation provides otherwise.

Where these Terms conflict with a mandatory legal right, the mandatory legal right prevails.

No wording in a product page, support message, return instruction, warranty or policy should be interpreted as excluding a mandatory right. Any voluntary concession applies only to the particular case unless expressly stated otherwise.

30. Governing law and jurisdiction

These Terms and each Contract are governed by English law.

A Consumer retains any mandatory protections that applicable law or conflict-of-laws rules do not permit the parties to exclude.

A Consumer resident in the United Kingdom may bring proceedings in the courts available to them under applicable law, including the courts of the part of the United Kingdom in which they live where appropriate.

Business disputes are subject to the exclusive jurisdiction of the courts of England and Wales unless we agree otherwise in writing.

31. Important notice about statutory rights

Nothing in these Terms is intended to exclude, restrict, discourage or misrepresent any right or remedy that cannot lawfully be excluded or restricted.

Any voluntary benefit, warranty, return period or policy we offer is additional to mandatory statutory rights and does not shorten them.