Frequently Asked Questions

To Reset your password, please follow these steps:

1. At the top right press - Log in / Register
2. Press the 'Forgotten password' button under "Returning Customer"
3. Fill in the required information.

After submitting your registration request, you will receive further instructions on  the E-mail you want to register.

To Create an Account, please follow these steps:

1. At the top right press - Log in / Register
   
    
2. Press 'Continue' button below "New Customer"
   
    
3. Fill in the required information.
   
    

After submitting your registration request, you will receive further instructions on E-mail you want to register.

To solve this issue, please follow these steps:

1. Check your email's Junk or Spam folder.
   Sometimes our messages may be mistakenly filtered there.

2. If you find our email in Spam/Junk/Updates/Promotions/Socia:

   1. Mark it as “Not Spam” or “Not Junk”.

   2. If it is inside Promotions/Social or Updates, move it to the Primary inbox.

   • This helps your email provider recognise our emails.

3. Whitelist our email address.
   Add our email to your contacts or safe sender list to ensure future emails go straight to your inbox.

If you still can't find the email or need help, feel free to contact our support team.

To apply for Warranty, please follow these steps:

1. Log in to your account on our website.
2. Go to website footer and click on "Product Warranty"
   
    
3. Now you will see bolded and underlined Registration Form - click on the highlighted text.
   
    
4. Fill in the form with required information.
   
    

Please make sure your Serial Number is correct.

After submitting your Warranty request, you will receive confirmation email with rest of information.

To return an item, please follow these steps:

1. Log in to your account on our website.

2. Go to your Order History.

3. Select the order containing the item(s) you wish to return.

4. Click on View Order and select the Return option.

Follow the instructions to specify the reason for the return and choose your preferred return method (refund, exchange or repair).

After submitting your return request, you will receive further instructions.

To Claim your coupon code, please follow these steps:

1. Go to your Cart.
2. Click on the Use Coupon Code drop-down menu.
3. Now enter your code inside and apply.