Frequently Asked Questions

To Reset your password, please follow these steps:

1. At the top right press - Log in / Register
2. Press the 'Forgotten password' button under "Returning Customer"
3. Fill in the required information.

After submitting your registration request, you will receive further instructions on  the E-mail you want to register.

To Create an Account, please follow these steps:

1. At the top right press on burger menu and locate - Log in / Register
   
    
2. Press 'Continue' button below "New Customer"
   
    
3. Fill in the required information.
   
    

After submitting your registration request, you will receive further instructions on E-mail you want to register.

To solve this issue, please follow these steps:

1. Check your email's Junk or Spam folder.
   Sometimes our messages may be mistakenly filtered there.

2. If you find our email in Spam/Junk/Updates/Promotions/Social:

   1. Mark it as “Not Spam” or “Not Junk”.

   2. Make sure email did not end up in Promotions, Social or Updates, move it to the Primary inbox.

   • This helps your email provider recognise our emails.

3. Whitelist our email address.
   Add our email to your contacts or safe sender list to ensure future emails go straight to your inbox.

If you still can't find the email or need help, feel free to contact our support team.

To register for Warranty, please follow these steps:

1. Log in to your account on our website.
2. Go to website footer and click on "Product Warranty" under Policies.
   
    
3. Now you will see "Register Warranty" button - click on it.
   
    
4. Fill in the form with required information.
   
    

Please make sure your Serial Number is correct.

After submitting your Warranty request, you will receive confirmation email with rest of information.

To return an item, please follow these steps:

1. Log in to your account and click on the hamburger menu on the top right.

2. Go to your account.

3. Find "View your order history" and click on it

4. Select the order containing the item(s) you wish to return and swipe right on the table of the orders so you can find the blue VIEW button.

5. Once you are inside the order, choose the item and select the Return option. (if you do not see the button then swipe right again until you see it.)

Follow the instructions to specify the reason for the return and choose your preferred return method (refund, exchange or repair) once you see the form.

After submitting your return request, you will receive further instructions.

To claim your coupon code, please follow these steps:

1. Click the Cart Icon
   
    
2. Click on "Edit Cart" at the bottom left of the menu.
   
    
3. Click on the "Use Coupon Code" drop-down menu.
    
4. Now, enter your code inside and apply.

To contact us, you can:

• Go to the Contact Us page and fill out the form.
• Contact our WhatsApp (info can be found at the footer or in top menu)