ETECH TOOLS - GDPR

Effective Date: 01/01/2021

At ETECH TOOLS, we are committed to safeguarding your privacy and ensuring your personal data is protected in accordance with the UK General Data Protection Regulation (UK GDPR). This policy outlines how we collect, use, store, and protect your data when you visit our website etechtools.co.uk or engage with our services.

GDPR Request

1. Who We Are

ETECH TOOLS is a UK-based supplier of automotive diagnostic tools. Our registered address is:

ETECH TOOLS
55 Union Road,
Croydon, CR0 2XW, United Kingdom

2. What Data We Collect

• Identity Data: Name, company name (if applicable).
• Contact Data: Billing address, delivery address, email address, phone number.
• Transaction Data: Payment and purchase history.
• Technical Data: IP address, browser type, OS, time zone.
• Usage Data: Website interaction and browsing behaviour.
• Marketing Data: Preferences for receiving communication.

3. How We Use Your Data

We use your data to:

• Process orders and payments.
• Manage customer relationships and support.
• Improve our website and services.
• Send relevant marketing messages (with consent).
• Comply with legal requirements.

4. Lawful Basis for Processing

• Contract: Fulfilling an order or service.
• Legal Obligation: Compliance with regulations.
• Legitimate Interests: Business analysis and service improvement.
• Consent: For email marketing or optional services.

5. Data Sharing

We may share your data with:

• Payment gateways and delivery partners.
• Professional advisers (e.g. accountants).
• Authorities and regulators, where required by law.

6. International Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards are in place (such as standard contractual clauses).

7. Data Retention

• Customer data: Retained for 6 years.
• Marketing data: Retained until consent is withdrawn.

8. Your Rights

You have the right to:

• Access your personal data.
• Rectify inaccurate or incomplete data.
• Request erasure of data ("right to be forgotten").
• Restrict or object to data processing.
• Data portability.
• Withdraw consent at any time.

9. Data Security

We apply appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure.

10. Cookies

Our website uses cookies to improve user experience and analyse site performance. Please review our Cookie Policy for full details.

11. Policy Updates

This privacy policy is regularly reviewed. Any changes will be posted on this page with a new effective date.

12. Contact Us

If you have any questions about this policy or your personal data, please contact us:

please visit Contact Us page

If you are not satisfied with our response, you may contact the UK Information Commissioner’s Office (ICO).